Refund policy
Return Window: We accept returns within 14 days of the delivery date. No extensions to this return window are available.
Eligible Items: Only new, unused items in their original packaging with all tags attached are eligible for return. We accept returns for both defective/damaged items and non-defective items.
How to Start a Return: To initiate a return, please contact us at support@usa-mahjong.com with your order number and reason for return. Once your return request is approved, we will share the US local charity shipping address for you to mail the item. Items sent back without prior approval will not be accepted.
Return Shipping: Return method: Mail only If the return is due to a product quality issue (e.g., defective, damaged, or not as described), we will cover the return shipping cost and arrange a prepaid shipping label or reimbursement. If the return is due to personal reasons (e.g., change of mind, wrong size selected, or no longer needed), the return shipping cost is the responsibility of the customer. A 30% processing fee will be deducted from your refund for non-quality related returns. We recommend using a trackable shipping service, as we are not responsible for items lost in transit.
Return Address: US local charity address (will be provided upon approved return request). Items will be donated to the US local charity, no need to ship to China.
Non-Returnable Items: The following items cannot be returned: Personalized or custom-made products Gift cards
No Exchanges: We do not offer exchanges. If you need a different item, please return the original and place a new order.
Refunds: Once the donated return is confirmed by the charity, we will notify you of the approval status. If approved, your refund (minus the 30% processing fee for non-quality returns) will be processed to your original payment method within 14 business days. Please note that your bank or credit card company may take additional time to post the refund.
Contact Us: For any return or refund questions, please contact us at support@usa-mahjong.com.
Business Entity: Online store name: USA Mahjong
Company Name: Stelora Global Trading LLC
Registered Address: 30 N Gould St Ste N Sheridan, WY 82801 Official Contact
Email: support@usa-mahjong.com Phone: 3079103310